Version of 22 January 2021


1.1. We care about your privacy and the protection of your personal data; therefore, we have developed and invite you to read the Data Protection Privacy Policy (the “Privacy Policy”).

1.2. In the Privacy Policy, we provide a list of processed data, purposes of data processing and time limits of its processing, conditions of data transfer to third parties, and specify your rights in relation to your data we process as well as other related information.

1.3. We process your personal data in accordance with General Data Protection Regulation (EU) 2016/679, the Law of the Republic of Lithuania on Legal Protection of Personal Data, and other legal acts of the Republic of Lithuania or the European Union.


2.1. In Balance processes the following personal data:

2.1.1. person’s identification data: first name, surname;

2.1.2. contact information: telephone number, e-mail address, address of permanent residence;

2.1.3. information about your credit or debit card (card number, issuing bank, card validity period) and/or bank account (account number and bank name) from which money is deducted (in the payment mode chosen by you) for the provided service after the service is provided;

2.1.4. information about your vehicle: car model, make, registration plate, capacity of the electrical equipment;

2.1.5. information about your actions: the place where the charging session was performed (geolocation data), the time when the charging session was started and finished, electricity consumption;

2.1.6. historical information about your actions: payment history, historical data of the actions performed.

2.2. Your personal data processed by In Balance is received from:

2.2.1. your registration in the mobile application of In Balance and use of the mobile application.

2.2.2. We receive your personal data when the data is provided to us by third parties, i.e. companies or public bodies managing databases and registers.


3.1. For the purposes of concluding the agreement: In order to conclude an agreement with you regarding the provision of In Balance services to you, we process your identity data (personal identification number), contact information (telephone number, e-mail address, address of permanent residence).

3.2. For the purposes of executing the agreement: In order to ensure the execution of the agreement, we process the data of the registration number of your car, car model and make, capacity of the electrical equipment, data related to the provision of services to you and communication with you, geolocation data.

3.3. For tax purposes: In order to ensure proper payment for the services provided, we process your credit or debit card details (card holder, number, validity period), number of the bank account from which payments are made, bank name. We process your identity data (personal identification number), VAT identification number (if available), contact information (address of permanent residence).

3.4. For the purposes of service control, recovery of indebtedness and debts: When analysing your payments for the services provided by In Balance, we process your personal data, contact details, and the history of payments made.

3.5. For the purposes of ensuring the provision of services: In order to ensure the appropriate quality of services, evaluate and resolve your requests for and/or complaints about the provision of services, we process your identity information (name, surname, personal identification number), contact information (address of permanent residence), correspondence with you and related information.

3.6. For direct marketing purposes: We process your contact details (e-mail address) when submitting offers to you.


4.1. You have the following rights in relation to the protection of personal data:

4.1.1. to request access to your personal data;

4.1.2. to request rectification of your personal data;

4.1.3. to request deletion or restriction of your personal data which is excessive;

4.1.4. to object to the processing of your personal data;

4.1.5. to withdraw your consent at any time if data processing is based on the data subject’s consent;

4.1.6. to request In Balance to erase your personal data (‘right to be forgotten’);

4.1.7. the right to data portability;

4.1.8. the right to lodge a complaint with the State Data Protection Inspectorate.

4.2. If you wish to exercise your rights or have any questions relating to the processing of your personal data or exercise of your rights, please contact us by e-mail at [email protected].

4.3. When submitting your application, you must confirm your identity:

4.3.1. submitting a copy of a valid identity document together with the application;

4.3.2. when applying electronically, confirming the application by electronic means that enable you to be identified.

4.4. We will provide you with an answer to your inquiry/complaint no later than within 30 calendar days to the same e-mail address from which we received your inquiry/complaint.

4.5. By submitting personal data, you assume full responsibility for the accuracy of the data provided. If you provide false or incorrect data, you will be held liable for any damages incurred by In Balance and/or third parties as a result of providing such data.

4.6. If your personal data changes, please inform In Balance immediately.


5.1. The services provided by In Balance are only intended for persons over 16 years of age; therefore, if you believe that In Balance processes data of persons under 16 years of age, please inform In Balance immediately and In Balance will remove the data immediately.


6.1. We disclose your data to:

6.1.1. providers of payment services (partners of In Balance) making payments between you and In Balance;

6.1.2. competent authorities (the police, courts, etc.);

6.1.3. lawyers, bailiffs, and other persons entitled to receive such information.

6.2. Payments are processed via platform managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. No.: 12268475); therefore, your personal information necessary for payment execution and confirmation will be transferred to Maksekeskus AS.

6.3. Your personal data is only provided to those third parties who ensure proper conditions for the processing and protection of personal data.


7.1. In Balance retains personal data as long as required for data processing purposes for which the data was collected or for the period prescribed by law. Upon expiry of the data retention period or when personal data is no longer necessary, In Balance must destroy the data.

7.2. Identity information, contact details, information about the car, information about the actions being taken, information about the credit/debit card or bank account, historical information are retained for the entire duration of the agreement and five years after its expiration.

7.3. Accounting documents and other relevant personal data are retained for the entire duration of the agreement and 10 years after the expiry of the agreement with In Balance in accordance with national legislation.


8.1. In Balance has the right to change this Privacy Policy unilaterally.

8.2. Having made any changes to the Privacy Policy, we will notify you by e-mail so that you can review these changes before continuing to use In Balance’s services.